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Engaging Challenging Clients Using Motivational Interviewing (3 CE Credits)
Thursday, October 21, 2021, 1:45 PM EST
Presenter: Lissa Ramsepaul, LICSW, LCSW-C
When clients are not interested in working with a mental health professional, it can be hard to create a therapeutic relationship with them. This training is designed to help experienced practitioners build on their current approach to working with clients who are difficult to engage. Attendees will learn new ways of applying supportive techniques to improve outcomes with this population.
During this class, the definition and basic principles of Motivational Interviewing will be reviewed. Strengths Based Theory will be applied to creating a therapeutic alliance with mandated or ambivalent clients. Motivational challenges on the individual and systemic levels will be identified and explored for how they impact treatment. The training will incorporate group practice exercises to allow participants to combine their new knowledge with what they already practice. A segment on coaching supervisees and non-clinical staff will be included.
(Trainer: Lissa Ramsepaul, LICSW, LCSW-C, is a licensed clinical social worker in MD and DC. She currently works as a nonprofit management consultant after years of working in the homeless services and mental health sectors in DC. She has a passion for working with clients that are mandated, ambivalent about services, and report a history of bad experiences with mental health services in the past.)
Introduction of topic
Definition of “challenging clients”
Polling the group: In what types of settings do participants practice? How many see mandated clients? How many see adolescent clients? How many see clients with a history of developmental trauma? How many see clients who have different cultural beliefs and experiences than themselves?
Application of how the answer to each question can qualify clients for this approach.
Review of Motivational Interviewing
What is it?
History of the development of MI
Where is it applicable?
What is Strengths Based Theory Really?
Original definition from Denis Saleeby’s work
How do we already use it?
What are the ways that we deviate from implementing this approach?
Engaging Challenging Clients
Approaches to relationship building with mandated or reluctant clients
Overcoming cultural competency issues
Setting up the client as the expert
Joint goal setting
Challenges to implementation of this approach & ethical considerations
Role Play Demo: Bringing it al together (5 minutes)
Group Exercise: Role Plays & Debrief (20 minutes)
Supporting staff into operationalizing this approach in your setting (20 minutes)
Questions, Summary, and Wrap up (10 minutes)